As of the reception of the merchandise, the claims, regarding defect in the state or quantity, must be made by email to the address indicating the number of the invoice or order, description of the incident , serial number of the product to be processed and contact information. This communication must be made within 48 calendar hours from the reception of the same. These incidents are covered by insurance and after that zero-max period you cannot claim them.

Incidents in receiving products.
The customer will have a period of 5 days from receipt of the product to send any claim regarding the supplied product to zero-max. After this period, the products will be considered as compliant by the customer. The claim must be made on our website by filling out an RMA request. zero-max is not responsible and reserves the right to reject possible returns in the case of merchandise in poor condition due to improper use or transport damage. Transportation costs incurred by an RMA will be shared between the Client and zero-max, so that the Client will send the material to zero-max freight prepaid and zero-max will return the repaired material also freight paid. If a product is received for repair and it is verified that its operation is correct, it will be returned to the customer freight collect. Return of material will only be accepted in the following cases:
a) The return of non-defective merchandise as a rule is not accepted. Even so, in special cases as an exception, the return is accepted but always with the prior approval of zero-max, assigning it a "RMA" number that must appear at the time of the return.
In these cases of return, a surcharge for management and administration costs of 35% of the value of the merchandise will be applied. Returns are not accepted for amounts less than € 35.

After-sales service
At zero-max we have one objective: to differentiate ourselves by the service we offer to our clients. Much of the good management of incidents depends on you. Following these little rules will make solutions quick and efficient.
Incidence with zero-max products
At zero-max we are so sure of the very low failure rate of each of our equipment that if it fails in the first 15 calendar days from shipment to our client, we will directly exchange it for a new one. (DOA)
Zero-max technical service handles all hardware-type incidents that occur. Those related to the installation or reinstallation of software, operating system, drivers and general applications installed by the customer, are not covered by the warranty. These facilities will be the sole and exclusive responsibility of the client.
If you have a hardware incident, contact zero-max at the email address, or through the specific form for it on the web, indicating the invoice or order number, description of the incident, serial number of the equipment to be processed and contact information. We will contact you, by email or by phone as soon as possible. Zero-max response commitment in a maximum of 4 business hours from receipt of email or receipt of web form
If the incident cannot be resolved by following our instructions through the communication channels mentioned above, we will indicate where you should send the computer or the defective component (if the fault is located) for later review by our technical service. If no hardware fault is found and the problem is caused by incorrect installation or malfunction of the software (including the operating system, even when purchased jointly with the equipment), or for any other reason that zero-max is not responsible, the client will have to pay the transport costs (shipping and return). If there is indeed a hardware failure covered by the warranty, the computer or component will be changed or repaired and returned to the customer postage paid.
If a computer or other product has a fault that is not covered by the warranty, zero-max will establish a budget for the customer for the repair of the equipment. If the client does not accept the zero-max quote, he will return the computer and the client will pay the expenses for return transport.
In the case of customers who have contracted the ZM-Premium warranty extension, there will be no transportation cost for the customer as long as the alleged breakdown is covered by the warranty. In this case, zero-max will take care of the collection of the equipment and its subsequent shipment once repaired
Attention: Before sending the equipment, make a backup copy of the stored data. This can be formatted if the technical service deems it appropriate.
zero-max is not responsible for the loss of data on the computer. Attention: The legal guarantees will not be applied in the repair of the eventual damages derived from a cause external to the device (for example, accident, shock, lightning, current problems….) Or from an erroneous maneuver by the client ( for example, a use or installation that does not comply with the manufacturer's specifications, a use detrimental to the proper functioning of the appliance, a commercial or collective use, or a use of incompatible peripherals, accessories or consumables).

Processing a defective product (RMA request)
To manage a defective product under warranty or RMA it will be necessary to send an email to the address indicating the number of the invoice or order, description of the incident / failure, serial number of the product to be processed and data contact. At this address you will be provided with an RMA number with which you will have to identify the package to be sent. All items must arrive at our facilities without stickers in the original packaging, complete (accessories, power cables, chargers, ...) and packed in perfect condition. Do not put identification stickers in the original box, it is necessary to pack the item. Please attach a purchase invoice for the product to be processed.
- In case of having a standard guarantee, send the merchandise through your transport agency. freight prepaid. If the product has another after-sales service, you will be notified when the RMA number is provided.
- In case of having contracted the ZM-Premium guarantee, zero-max will take care of the collection of the equipment, and will send you the instructions to follow

Treatment of merchandise in our facilities:
1) Once the damaged and / or nonconforming material has been received, the described failure will be physically checked, examined and tested (if applicable).
2) If the product works correctly or is not covered by your warranty, it will be returned in the same conditions of receipt, freight collect.
3) If the described failure is confirmed, the material will be credited, repaired or changed as appropriate. (In the last two cases, the material will be sent back to the customer freight prepaid).
The guarantee will not apply in case of careless use and maintenance of the product, connection to electrical installations or any other type of connection that does not comply with the regulations.

If the client requests return of the received merchandise, he will have a maximum return period of seven calendar days from the delivery date and as long as he meets the following requirements:
1) Call our customer service (981 57 01 01) for a return authorization number.
2) The return of a product that has been ordered under a special order from the client will not be accepted. (Specific custom configurations)
3) Inside the package you must include a photocopy of the email where your product return authorization number has been indicated, along with the purchase invoice / delivery note. The package must be identified on the outside with the aforementioned authorization number. zero-max will reject any package that does not meet any of the above requirements.
4) The product must be complete and in perfect condition and in its original box (packaging, seals, accessories such as manuals, drives, cables, etc.). Otherwise the product will be rejected.
5) It is necessary to PACK THE ORIGINAL BOX with the product. The original box may not carry any transport stickers, or any type of seal that affects the image of the original box. Otherwise, the return would not be accepted
6) Software packages will only be credited if all their original seals are preserved intact and unbroken. And they are products that the activation number is not visible.
7) Send the merchandise to the address:
Avda. De Lugo 32-34, bajo
8) You have a period of 2 calendar days to send the product from the day after you receive the authorization to return the product.
9) The merchandise must necessarily be sent freight prepaid.
10) Failure to comply with any of the requirements outlined above will empower zero-max not to accept the return and reject the merchandise.
11) Once the merchandise has been received, zero-max will verify that all the merchandise is in perfect condition and proceed to PAY IT. An email will be sent informing you that this solution is being carried out.

The Warranty does not cover:
The guarantee does not cover those defects caused by the incorrect use of the product and / or its manipulation other than that necessary to establish its nature, characteristics or operation. In these cases, the consumer must take charge of their repair. Therefore, the following are excluded from the guarantee:Defects and deteriorations caused by external events, accidents, mainly electrical accidents, wear and tear and use not in accordance with the manufacturer.Products modified or repaired by the customer or any other unauthorized person, as well as products that are the subject of a specific support contract.Incorrect software / hardware configuration, by the client, of a computer, component or peripheral. Incorrect software / hardware configuration or equipment failure caused by a component not supplied by the manufacturer and incorporated by the customer.

Zero-max's liability in the sale operation with respect to the buyer is limited to the invoice amount of the product sold and to that established by the applicable consumer legislation.
The responsibility of zero-max. it is limited to the invoice amount; Intelligent zero-max is not responsible for any loss due to loss of profit of the buyer of the goods.